Learn more about marketingandsales with this collection
How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
Be OK With Taking a Step Back
You may be shifting your career from areas such as sales, engineering, or another profession where you have more experience. You may also be coming from a profession where you have years of experience and have to start over again.
Consider starting off in customer support or business development at a start-up. It may not be feasible for you to jump right into customer success. Consider taking an entry-level role to gain more experience.
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Network and Join Customer Success Communities
Build and work your network to help you get interviews. Most people fail to identify the industries and functions they have experience in.
See which of your LinkedIn connections works in these companies or knows people at these companies.
Join and engage in other customer success ...
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Take Courses in Customer Success
Taking customer success courses can help you gain knowledge of how to be an effective SC manager.
Recommended organizations that offer customer success courses:
- The Success League
- SuccessHacker
- PracticalCSM
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Don’t Give Up
If you weren’t selected for certain roles, keep searching and apply for others. Try and find out why you didn’t get the role so you can change your interview approach or refine the type of CS roles you should be applying for.
It may take some time before you land your first role.
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A Role in Customer Success
The profession of customer success (CS) has grown exponentially in the last 5 years and was ranked 6th on Linkedin’s 2020 emerging jobs report.
Customer success is not well defined. A recruiter has little understanding of what applicants without customer success in their t...
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How to Get Your First Customer Success Role
- Go through your resume or LinkedIn profile and see which industries /professions you have experience in. For example, working in media, education, or the travel industry.
- Have you worked in the marketing, sales, or finance functions? Create a list of areas that you have ...
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Freelance writing tips
Job boards are a good start, but that is generally not the best place to build a career.
Starting freelance writing is a slow process. You may start with a gig that pays little. The next company may not like your style, but at least you now have experience. With persistence and consistent ...
Focus on the Attainable
- If you have never stepped into a gym before, your goal shouldn't be doing 30 minutes on the elliptical on day one. A better goal may be to go for a 20-minute walk.
- If you want to cook more, but have little experience with healthy recipes or are strapped for time, don't exp...
Kill the fear of success
We all love the idea of getting rich, but many times we also get scared of the process or hard work that needs to be done.
You might be afraid of what’s going to happen if you attract money.
And we’re starting to question a lot about what if it’s going to be for the future.
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