Learn more about marketingandsales with this collection
How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
Take Courses in Customer Success
Taking customer success courses can help you gain knowledge of how to be an effective SC manager.
Recommended organizations that offer customer success courses:
- The Success League
- SuccessHacker
- PracticalCSM
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Network and Join Customer Success Communities
Build and work your network to help you get interviews. Most people fail to identify the industries and functions they have experience in.
See which of your LinkedIn connections works in these companies or knows people at these companies.
Join and engage in other customer success ...
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Be OK With Taking a Step Back
You may be shifting your career from areas such as sales, engineering, or another profession where you have more experience. You may also be coming from a profession where you have years of experience and have to start over again.
Consider starting off in customer support or business devel...
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Don’t Give Up
If you weren’t selected for certain roles, keep searching and apply for others. Try and find out why you didn’t get the role so you can change your interview approach or refine the type of CS roles you should be applying for.
It may take some time before you land your first role.
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A Role in Customer Success
The profession of customer success (CS) has grown exponentially in the last 5 years and was ranked 6th on Linkedin’s 2020 emerging jobs report.
Customer success is not well defined. A recruiter has little understanding of what applicants without customer success in their t...
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How to Get Your First Customer Success Role
- Go through your resume or LinkedIn profile and see which industries /professions you have experience in. For example, working in media, education, or the travel industry.
- Have you worked in the marketing, sales, or finance functions? Create a list of areas that you have ...
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Other curated ideas on this topic:
Customer Experience vs. Customer Success
Customer Experience (CX)
- Considers the customer from the very beginning
- The CX team relies on understanding how the customers think adn feel towards the company
- Every interaction performed whether human or digital, feeds into the understanding and devel...
Setting Up A Playbook
While designing an onboarding playbook, you need to understand your existing onboarding process & divide it into various steps.
Once the steps are clearly defined, they can be categorised into either of the following elements. The onboarding playbook, typically, consists of:
- T...
Developing insight about yourself
Two perspectives can help to develop self-knowledge.
- The "inside" view. This kind of self-awareness you gain from life experiences, such as a breakup, or finally knowing what you want in life. This knowledge underpins much of our motivation but tends to be hard to w...
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