Communication ≠ alignment
How to align -- or at least start down the path of working in a more structured way:
- Establishing a regular cadence of meetings between representatives of CS and Product that has a specific agenda and outcomes
- Documenting and communicating the goals and metrics of these two groups and having some common metrics
- Setting the right expectations internally and with customers on what will be released
- Providing CS with proper training on how to discuss what’s being released and what isn’t
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