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How to make sustainable choices in everyday life
Identifying ways to reduce waste and conserve resources
Understanding the impact of human actions on the environment
Assuring the victim
Assure the victim that the bad behavior won’t happen again.
You should be more focused on the other person, making sure they really believe that you get what you did wrong. Without that emphasis on the other person’s emotional state—and the promise of change—an apology sounds insincere.
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Overdoing apologies
Apologies also have a law of diminishing returns, and overdoing it can make each individual apology feel less sincere.
If you apologize too frequently to someone, it becomes background noise.
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An apology
An apology is one of the most profound interactions two human beings can have with one another.
Research by Lazare and others suggests effective apologies—meaning those that are accepted by an offended party—all tend to share a set of underlying features.
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Timing
When people make the common mistake of saying they’re sorry too quickly, they can miss a crucial step towards reconciliation.
If someone commits a serious transgression, it’s best to apologize only after the victim has had a chance to “yell and vent” and fully process the ...
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Emotional Intelligence: The Assumptions
Emotional Intelligence(EQ), or the ability to be able to identify and respond to the other person’s feelings is a soft-skill based on two flawed assumptions:
- It is possible to detect or gauge the emotions of the other person accurately.
- Emotions are trigger...
Question the thought.
I ask myself:
Should I take you seriously?
This most often leads me to say: well, no, I honestly shouldn't.
Because at that moment in time I’m tired. Or hungry. Or overworked and so negativity can try to cloud my mind.
Or I am getting too focused on one sm...
The Shock Cycle: Dealing With Good News
- After accepting the bad news, you don't really see good news anymore or you ignore them altogether because you are nervous to report optimism in times of crisis.
- You then deny good news, because you think good news must be wrong or out of context.
- You reali...
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