The Stats Are Shocking - Most Businesses Delay In Responding
According to Super Office, it is shocking to believe that the average response time for companies that do respond to customer enquiries, is actually 12 hours! 😱
This is enough time for a customer to:
- Conclude you wouldn’t respond
- Search for a different seller
- Buy from your competition
Are you fuelling your own brand damage by ignoring the importance of speedy response times?
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Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
I tried to buy from a business and struggled to pay. By the time they realised 2 days later, it was already too late. Time is of the essence and that’s why I am sharing this with businesses, so we can be more time-bound with our customer engagements
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