Value Your Customer’s Time - Deepstash

Bite-sized knowledge

to upgrade

your career

Ideas from books, articles & podcasts.

Value Your Customer’s Time

Your customers are just as busy too, looking for solutions to problems while busy with their lives.

When you provide platforms for customer engagement such as emails, chatbots, customer service desks, social media etc, setup a response framework and be more intentional about responding quicker.

Make it a decision that all customers will receive timely responses, even if resolutions take longer.

STASHED IN:

1

MORE IDEAS FROM THE SAME ARTICLE

You can save a lot of team and customer time by making available materials and content that provides answers to customer questions.

If you’re serving customers globally, you have a time-difference challenge in your hands.

According to Super Office, it is shocking to believe that the average response time for companies that do respond to customer enquiries, is actually 12 hours! 😱

This is very true. Even if your teams are mostly busy, quick acknowledgements to customer enquiries presents a speedy response experience to the customer.

It is not enough for you to desire speedy responses. Your teams must be onboard and understand why it is important.

There’s a reason you receive an email from Amazon reminding you there are items in your basket. They don’t want you to forget, as it is a sale opportunity for them.

The last point is really about promises and expectations.

A lot of tools will help you setup your workflow and automate your processes so you can save time.

1 Reaction

Comment

It's time to

READ

LIKE

A PRO!

Jump-start your

reading habits

, gather your

knowledge

,

remember what you read

and stay ahead of the crowd!

Takes just 5 minutes a day.


TRY THE DEEPSTASH APP

+2M Installs

4.7 App Score