Ideas from books, articles & podcasts.
Your customers are just as busy too, looking for solutions to problems while busy with their lives.
When you provide platforms for customer engagement such as emails, chatbots, customer service desks, social media etc, setup a response framework and be more intentional about responding quicker.
Make it a decision that all customers will receive timely responses, even if resolutions take longer.
MORE IDEAS FROM THE SAME ARTICLE
You can save a lot of team and customer time by making available materials and content that provides answers to customer questions.
If you’re serving customers globally, you have a time-difference challenge in your hands.
According to Super Office, it is shocking to believe that the average response time for companies that do respond to customer enquiries, is actually 12 hours! 😱
This is very true. Even if your teams are mostly busy, quick acknowledgements to customer enquiries presents a speedy response experience to the customer.
It is not enough for you to desire speedy responses. Your teams must be onboard and understand why it is important.
There’s a reason you receive an email from Amazon reminding you there are items in your basket. They don’t want you to forget, as it is a sale opportunity for them.
The last point is really about promises and expectations.
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