The Curse of Knowledge in Product Development
As product teams build digital products, they build expertise in their products. They know what the product is capable of. The challenge is that the customers don’t share this expertise.
Product people suffer from a bias called the “curse of knowledge": they develop expert knowledge about their product, they forget what it was like before they had that knowledge. And they can't imagine what it’s like for customers to not have this knowledge.
This becomes a significant problem when they make daily product discovery decisions without input from customers.
17
72 reads
The idea is part of this collection:
Learn more about business with this collection
How to develop a growth mindset
How to think creatively and outside the box
How to embrace change
Related collections
Similar ideas to The Curse of Knowledge in Product Development
Why we experience the curse of knowledge
Since we spend the majority of the time experiencing things from our own perspective, we struggle to imagine the perspective of others.
The curse of knowledge is a cognitive bias that makes it difficult for people to account for the fact that other people’s thoughts, belie...
The Curse Of Knowledge
The Curse Of Knowledge is common among many experts, teachers and professionals, and is a cognitive bias where the knowledgeable person incorrectly assumes that others are able to decipher what he is trying to say.
This has serious implications in the field of education an...
4. Curse of Knowledge
The curse of knowledge is a cognitive bias, which occurs when people fail to consider that others don’t have the same background knowledge or information as they do.
Someone knowledgeable in a particular field might find it difficult to put themselves into a beginner’s shoes (or someone who...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates