The Curse of Knowledge in Product Development - Deepstash
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The Curse of Knowledge in Product Development

As product teams build digital products, they build expertise in their products. They know what the product is capable of. The challenge is that the customers don’t share this expertise.

Product people suffer from a bias called the “curse of knowledge": they develop expert knowledge about their product, they forget what it was like before they had that knowledge. And they can't imagine what it’s like for customers to not have this knowledge.

This becomes a significant problem when they make daily product discovery decisions without input from customers.

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The Product Mindset

The best teams are recognizing that digital products are never done. They can always iterate and improve. 

Good product teams know they can always create more value for customers and in turn create more value for their business. This shift in mindset often gets referred...

19

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The Underlying Structure of Product Discovery

The Underlying Structure of Product Discovery

Good product discovery has a simple underlying structure: Start with an outcome, discover opportunities, discover solutions.

  1. Good product discovery starts with a clear outcome. A business outcome measures the health of the business and is usually a financial...

22

72 reads

Product Discovery

Product Discovery

We typically define product discovery in contrast with product delivery. Product discovery is used to describe the work done to make decisions about what to build, while product delivery is the work done to build, s...

25

246 reads

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Other curated ideas on this topic:

Why we experience the curse of knowledge

Since we spend the majority of the time experiencing things from our own perspective, we struggle to imagine the perspective of others.

The curse of knowledge is a cognitive bias that makes it difficult for people to account for the fact that other people’s thoughts, belie...

The Curse Of Knowledge

The Curse Of Knowledge

The Curse Of Knowledge is common among many experts, teachers and professionals, and is a cognitive bias where the knowledgeable person incorrectly assumes that others are able to decipher what he is trying to say.

This has serious implications in the field of education an...

Factors of success for new product development

Factors of success for new product development

  • Top Management Support: Getting resources from top management to test innovative ideas
  • Market Orientation: Ability to conduct user and market research to bring them closer to the need of users
  • Technology: Suitable for the market selected
  • Knowledge management: Informat...

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