Every comment on your Facebook page or an email asking you a question is like a handshake offered. Don't leave anyone hanging, follow up with everyone especially in their first interaction with your brand.
Humans want to give back to those who give to them and in many cases people just want to receive attention.
Have systems and resources in place to respond to people and keep track of your interactions, so you can follow up later. Be the different brand that cares and you're going to stand out among the crowd like no other.
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Generalist. Great minds discuss ideas, average minds discuss events, small minds discuss people.
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