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How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
Often when we say customers are lazy, we’re really saying ‘our product is hard to use but that’s the customer’s fault,’ or something similar.
LINCOLN MURPHY
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SaaS Customers Aren’t Lazy — They’re Busy
Customers aren't lazy. They're busy.
When you let that paradigm shift shine down through the ranks of everyone in your company, you will see lasting, positive results in terms of retention and lifetime value.
If the feedback you get from your customer success agents, ...
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