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How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
Examples of Mission Statements
- Bluecore: “To have our customers shout about us from the rooftops due to the value that we are providing and the amazing customer experience”. We needed to create more specialization in our CS team to improve the overall customer experience."
- At Updater: "To have “no moves left behind”. This was focused on the moving industry. It ensured that we provided the best experience for the consumer, for our real estate clients, and for the business. We hired and structured our team accordingly."
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Mission Statement
A mission statement is a clear and straightforward statement that everyone in the company understands about what your team does.
It answers the question "what do we do?" and it can also help you make decisions about people, processes, and interactions.
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