Finding areas of agreement is a form of negotiation , Weinberg says. So, it’s helpful to understand what you want the outcome to be. “‘Actually, what are my top and bottom lines? What are my walk-away points? What are my alternatives?’ Start to think creatively about not just, ‘How do I get my way?’ but, ‘How can I create something good out of this situation?'” she says. This kind of scenario exploration is often overlooked by people in conflict, she adds.
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A 2019 report from online education company Udemy found that the No. 1 soft skill workers need is conflict management skills . The report says that we spend about 2.8 hours per week reso...
Weinstein agrees and suggests putting yourself in the other person’s shoes . Ask each party in the disagreement what they really want, and try to listen to what they say. But also watch for visual cues or clues about what they may not be sharing. “What I say I might want to begin...
Polarization and conflict seem to be everywhere these days, and the workplace is no exception. When you spend a great deal of time with colleagues and managers, chances are that some conflicts are going to arise. Whether it’s disagreement on the best course of action to solve a thorny project iss...
“There are cases in which people are motivated to disagree,” he says. “It’s not like you’re looking for common ground with a person that believes something opposite of you. Many times, what you really want is to cement your part as an identity. And that requires disagreem...
People typically have 3 types of disagreements, Shteynberg says. One is a disagreement on values, and another is a disagreement about what is good. Increasingly, the third is a disagreement on basic facts. It’s important to know the common ground you’re searching...
As you ask more questions and have discussions, the type of disagreement may be clearer. For example, if you’re arguing that the best way to increase profits is to buy cheaper materials, but one of your colleague’s primary values is providing the best possible quality, you’ll likely have a differ...
If you continue to have trouble finding common ground, you may need to bring in a third party to help you navigate the situation, Weinberg says. Having an objective party in the room can help you defuse tension, get your points across, and identify areas of agreement
“An idea is something that won’t work unless you do.” - Thomas A. Edison
Sometimes, workplace conflict seems insurmountable. Here’s how to get to a place of agreement.
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