The Criticality Of Customer Feedback
- Gathering feedback is one of the most powerful, yet often underutilized tools to reduce your customer churn.
- The best way to gauge customer satisfaction is to gather feedback directly from your user base.
- If you don’t regularly seek customer feedback, you won’t understand what you’re doing well, and what you need to improve.
- Ultimately, reducing churn stems from how well you can understand and solve your customers' problems.
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