Learn more about psychology with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
“Love and compassion are necessities, not luxuries. Without them, humanity will not survive.”
DALAI LAMA
37
306 reads
MORE IDEAS ON THIS
What EMPATHY stands for
Tone of voice. When we are emotionally activated, our tone of voice and facial expressions change unconsciously.
Hearing the whole person. It means that we are keeping our curiosity open and saving the judgment against the other person in order for us to fu...
40
235 reads
When we collectively come together to bring our best selves to solve the world's biggest, smallest, and most vexing problem, we are able to do so. That is the power of empathy.
HELEN REISS
38
265 reads
35
291 reads
What EMPATHY stands for
Eye contact. This is the first indication that we are noticed by another person. Every human has the longing to be seen, understood, and appreciated.
Muscles of facial expression. Our expressions are why we have preserved our species because they can show r...
41
350 reads
How Empathy Works
Our brains are working with shared neural circuits and shared neurons; some mirror neurons so that we actually have an internal experience of what happens to others. So when we hear the expression ‘I feel your pain,’ it’s not just a figure of speech. We are made for this and it h...
37
219 reads
CURATED FROM
CURATED BY
For every question, there is an answer. For every problem, there is a solution. For everything else, there is an explanation.
Here is what I've learned from Helen Reiss, M.D. about the power of empathy.
“
Related collections
More like this
The Domino Effect
Our past luxuries just end up being necessities in a blink of an eye, once people get used to them.
This also creates new obligations and the domino effect of a further set of expenses and tasks, leading to new kinds of services and optimizations.
Three ingredients of self-compassion
Self-compassion involves treating yourself with the same kindness with which you'd treat a loved one. Self-compassion consists of three ingredients:
- Self-kindness: Offering warmth and understanding to yourself.
- Common humanity
The effect of media on consumerism
After WWII, the consumer culture took off again throughout the developed world.
In 1921, the radio was seen as a vital tool in debt-financed consumption. But with the advent of television, advertisers exploited image and symbol and magnified their potential impact. Many of...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving & library
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Personalized recommendations
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates