Customer is Always Right Culture
- For years the retail mantra given to frontline workers has been“The customer is always right … which means you are wrong.” Take the abuse.
- People who know that their boss will side with the customer, even when that customer is rude or wrong, quickly lose trust in leadership.
- Eroding trust further by prioritizing the most outrageous customer demands over the mental health of your people is a fast way to drive them out the door. No one wants to work a demeaning, demanding job where their manager doesn’t trust their judgment.
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CURATED FROM
Why “the customer is always right” is bad for business - and what you should do instead
linkedin.com
5 ideas
·65 reads
IDEAS CURATED BY
serving customers should not be at the cost of losing your top talent...
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