Empower your people to say no—politely to customers
- Rather than forcing your people to say yes to a series of one-off, time-consuming requests, train them on how to clearly and kindly explain why they can’t accommodate certain asks.
- Sometimes doing what’s best for the long-term health of your company means parting ways with a customer that doesn’t match your vision and values—and making room for the customers that do.
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10 reads
CURATED FROM
Why “the customer is always right” is bad for business - and what you should do instead
linkedin.com
5 ideas
·65 reads
IDEAS CURATED BY
serving customers should not be at the cost of losing your top talent...
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