Focus on metrics that support long-term growth
- Define your company’s employee-focused metrics for success, and then track them.
- How are managers improving, as rated by their direct reports?
- Do your people see opportunities for growth? Do they plan to stick around?
- Studies show that employee satisfaction and retention rates are two of the best indicators of a company’s long-term health—and overall customer satisfaction.
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CURATED FROM
Why “the customer is always right” is bad for business - and what you should do instead
linkedin.com
5 ideas
·65 reads
IDEAS CURATED BY
serving customers should not be at the cost of losing your top talent...
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