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Human intervention tasks

As a CSM, you'll handle multiple accounts. You'll need to get notifications for important steps achieved so that you don't have to look manually into each account.

However, automation should never compromise the customer experience. For example, if your product usage drops drastically or you have inactive customers, you should get an alert for human intervention.

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When you onboard new customers, you introduce them to how your business works. The right customer onboarding is vital to long-term satisfaction. The goal is to eliminate any friction between the initial customer contact point and post-purchase.

Segment your customers based on common traits and define every segment's ideal customer onboarding journey.

Define the milestones and business outcomes for every step of the onboarding journey.

Automating your onboarding process can free up human resources. Automation also helps with scalability.

Continuous customer interactions can help to fine-tune the process and improve your product.

  • Before you start automating customer onboarding, define your goals and customer journey. Which processes in the customer journey do you want to automate? Which segments of customers do you want to automate?

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