Learn more about communication with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
People don't believe that we're mostly in it for them and they believe that we are too self-distracted. With so many demands on our time, we often lack the time and space that empathy requires.
Remedy:
Identify where, when and to whom you're likely to offer your distraction. This is when, where, and to whom you are likely to withhold your empathy. In those instances, put away your phone, look at them and listen to them.
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Trust is the foundation for everything we do. If we can learn to trust one another, we can make great strides in human progress.
But if trust is broken, and we're going to rebuild it, it is helpful to understand its various parts.
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577 reads
If we hold back on who we are, we're less likely to be trusted, less likely to be given stretch assignments, less likely to be promoted, and so on.
Remedy:
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302 reads
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415 reads
There are two forms of logic wobbles.
Remedy for accurately communicating logic:
Instead of telling a story with twists and turns and then getting to the point, start with a ha...
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317 reads
CURATED FROM
Understanding the pillars of trust can help to build and rebuild it.
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Narcissists are highly attuned to perceived threats, anger, and rejection from others. At the same time, they are nearly blind to the other feelings of the people around them.
Their lack of ability to correctly read body language is one reason narcissists are ...
When someone comes to us for guidance and asks about what we should do in a certain situation, we give them honest advice and oftentimes, multiple choices to choose from. After we give out advice, we would then start feeling hypocritical we don't try it ourselves.
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