Learn more about communication with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
Authenticity problems
If we hold back on who we are, we're less likely to be trusted, less likely to be given stretch assignments, less likely to be promoted, and so on.
Remedy:
- Pay more attention to your authentic self and less to what you think people want to hear from you.
- Set the conditions that make it safe to be authentic, then celebrate who you are.
- Cherish it for what it is.
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MORE IDEAS ON THIS
Build on trust
Trust is the foundation for everything we do. If we can learn to trust one another, we can make great strides in human progress.
But if trust is broken, and we're going to rebuild it, it is helpful to understand its various parts.
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Lack of empathy is the most common trust-breaker
People don't believe that we're mostly in it for them and they believe that we are too self-distracted. With so many demands on our time, we often lack the time and space that empathy requires.
Remedy:
Identify where, when and to whom you're likely to offer your dist...
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What creates trust
- Authenticity. If you sense that someone is being authentic, you are more likely to trust them.
- Logic. You are more likely to trust if you sense real rigour in logic.
- Empathy. If you believe that empathy ...
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Logic wobbles
There are two forms of logic wobbles.
- The quality of your logic.
- Your ability to communicate the logic.
Remedy for accurately communicating logic:
Instead of telling a story with twists and turns and then getting to the point, start with a ha...
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CURATED FROM
IDEAS CURATED BY
Understanding the pillars of trust can help to build and rebuild it.
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Related collections
Other curated ideas on this topic:
Remember Names
It feels good to hear our own names, and when someone uses it we're more likely to pay greater attention to them.
Use mnemonic devices if you have a hard time remembering names.
It is natural to feel afraid
The emotion we feel when we see a fire is the same feeling we have when we need to have a difficult conversation - it keeps us safe.
We will never stop being scared in this world. Fear doesn't make you weak. But if we give fear power in our lives, it can stop us from doing what we'...
Narcissism and confidence
We're all drawn to someone who shows confidence - that is the reason that narcissists are more likely to be promoted or get elected to political office. But on its own, narcissism is dangerous. It tends to promote overconfidence and it dismisses the criticism.
Adding humility to narc...
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