Learn more about communication with this collection
How to align stakeholders
Best practices in product management leadership
How to create value together
Three layers of difficult conversations
- The "What happened" layer. What's the story here?
- The Feelings layer is uncovering how you really feel.
- The Identify layer ask what does this say about me?
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415 reads
MORE IDEAS ON THIS
The Identity Layer
In the identity conversation, you start to worry about what the conversation says about you.
Three core identity-related questions we think about:
- Am I competent?
- Am I a good person?
- Am I worthy of love?
You are more likely to ...
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211 reads
The Feelings Layer
Feelings are at the centre of a difficult conversation. Ignoring emotions can cause resentment, anger, and broken relationships.
There are three steps to expressing feelings in difficult conversations.
- Get better at uncovering your feelings. Reframe feelings to s...
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255 reads
Mastering difficult conversations
1. Start from the third-person perspective.
It helps you create distance to have a broader point of view and to express yourself more objectively.
2. Listen more intently
Use the SOAR framework
- Make...
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264 reads
The "What happened" Layer
Conversations fall apart when we say, "I am right, and you are wrong." This is because we have more information about ourselves than we have about the other person. We know our intent, but we judge their intent based on their action. We also base our deduction on what suits our pre-conceived idea...
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290 reads
A person’s success in life can be measured by the number of uncomfortable conversations he or she is willing to have.
TIM FERRISS
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795 reads
Managing difficult conversations
As a Product Manager, you are likely to face many difficult conversations, for example, stopping work that fails to align with top priorities, giving feedback, negotiating roadmaps, and apologising when you took your eye off the ball.
Mastering difficult conversations can g...
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412 reads
CURATED FROM
Product Managers Can Use These Techniques To Master Difficult Work Conversations
medium.com
7 ideas
·2.64K reads
CURATED BY
"In fact, the confidence of the people is worth more than money." ~ Carter G. Woodson
Navigating difficult conversations is a skill that gives you Product Management superpowers. It can help you influence, negotiate and lead effectively.
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