The Feelings Layer
Feelings are at the centre of a difficult conversation. Ignoring emotions can cause resentment, anger, and broken relationships.
There are three steps to expressing feelings in difficult conversations.
- Get better at uncovering your feelings. Reframe feelings to something you experience, not who you are. You are not angry, you are experiencing anger. Question what is behind the emotion.
- Realise that you can negotiate with your feelings. Your feelings are caused by what you're thinking.
- Describe your feelings to your colleague without venting. "I felt that my opinions were not paid attention to."
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Product Managers Can Use These Techniques To Master Difficult Work Conversations
medium.com
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"In fact, the confidence of the people is worth more than money." ~ Carter G. Woodson
Navigating difficult conversations is a skill that gives you Product Management superpowers. It can help you influence, negotiate and lead effectively.
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Choosing to deal with negative emotions
Ignoring feelings (like "stuffing your anger") is not the healthiest way to deal with them. generally speaking, that does not make them go away but can cause them to come out in different ways. That’s because your emotions act as signals to you that what you are doing in your life is or isn’t wor...
It keeps you from facing your feelings
Even if someone else's sitation is objectively "worse" than yours, it doesn't mean that you are not experiencing very real, very valid emotions.
You are allowed to feel upset when someone hurts you or disappointed when something doesn't work out the way that you wanted it to.
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