Learn more about product with this collection
How to align stakeholders
Best practices in product management leadership
How to create value together
Techniques for better listening
We can train ourselves to be better listeners:
- Be fully present and listen with attention.
- Keep an open mind and try not to judge.
- Listen for what is being said, emotions that are present, and expressed needs.
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Effective collaboration is essential
The product company partners with multiple teams, serve customers and end-users. As a result, disagreements are inevitable in a product manager's daily interactions.
Effective collaboration can't take place if we don't deal with the conflicts that arise. However, kn...
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The behavioral change stairway model
The FBI's Crisis Negotiation Unit developed this method to change someone else's behaviour.
- Active listening: It's important to really listen to the person you're in conflict with.
- Empathy: Try to understand the other person's perspective and n...
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Techniques for building trust
- Speak and act with integrity.
- Get to know people and allow them to get to know you.
- Encourage others to share their ideas and/or concerns in product decisions.
- Be supportive and offer help whenever appropriate.
- Strengthen your product management expertise
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Mindful Listening
It's when we are fully present with what we’re hearing without trying to control it or judge it.
We let go of our usual assumptions and we listen with respect to precisely what is being said.
Listening Techniques-1
Regardless of the problem, there’s no substitute for listening to your partner.
How do we become better listeners? Give a “CRAPO”. Here’s what I mean:
1. Clarify: Be clear about what they’re saying if not ask questions.
2. Reflect th...
Tips For Better Listening
- Use your eyes – To better understand others, pay attention to body language clues, such as your conversation partner protectively crossing his or her arms.
- Embrace a “beginner’s mind” – Remain open-minded, letting go of any assumptions of your own ...
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