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Never Promise What You Can’t Give Or Don’t Have
The simple reason is that it leads to disappointment. And while you may try to forget, the customer always remembers. In fact, they may just share their experience publicly, and that’s not good for your reputation.
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Customer Disappointment Leads To Attrition
Disappoint a customer and they won’t be satisfied. Dissatisfaction pushes your customers away from you, and towards your competitors. But not only do they leave, stats show that a dissatisfied customer will share the experience with 10 others on average. Why place the power of brand damage in ...
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Stay True To Your Brand Promise
If you promised it, deliver it. Be clear on what you are promising, to who you are promising and how you intend to deliver. Meeting customer expectations is the minimum while surpassing it is great! Whatever you do, don’t destroy the trust your customer has in your brand. The customer’s trust ...
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Compensate For Broken Promises
Sometimes, things going out of your control could be the reason for disappointing your customer. When that happens, acknowledge it, and find ways to remedy the situation. Sometimes it may also be your fault! Regardless of what it is, find ways to put it right so you can can turn the situation i...
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CURATED FROM
CURATED BY
Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
Losing hard-earned customers is very costly. You lose them, future sale opportunities and referrals they can connect you with. A reason for leaving is due to over-promising and disappointments. Over-promising is a trap!
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Accept What You Feel
Disappointment hurts. And that’s OK.
Don’t try to push it away. And don’t try to hide it under a big smile.
It works better to not be swept away by such tempting impulses.
But to instead accept how I feel. To let it all in and to hurt for a while.
Because if I do then it...
4. What You Achieve
Sometimes people want to be known solely for their accomplishments.
- That person who always brags about her latest business venture may only feel good about herself when she is talking about her accomplishments.
- Or that person who just can’t stop beating himsel...
You don’t need a huge target market
One of the main things that VCs are looking for is a huge target market, usually at least $1 billion, that you can address through your startup. The reason for this is simple: VCs invest in multiple startups with the understanding that some of them will fail, some of them will not grow very much,...
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