Never Promise What You Can’t Give Or Don’t Have
The simple reason is that it leads to disappointment. And while you may try to forget, the customer always remembers. In fact, they may just share their experience publicly, and that’s not good for your reputation.
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Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
Losing hard-earned customers is very costly. You lose them, future sale opportunities and referrals they can connect you with. A reason for leaving is due to over-promising and disappointments. Over-promising is a trap!
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