Compensate For Broken Promises
Sometimes, things going out of your control could be the reason for disappointing your customer. When that happens, acknowledge it, and find ways to remedy the situation. Sometimes it may also be your fault! Regardless of what it is, find ways to put it right so you can can turn the situation into a better experience for the customer.
1
4 reads
CURATED FROM
IDEAS CURATED BY
Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
Losing hard-earned customers is very costly. You lose them, future sale opportunities and referrals they can connect you with. A reason for leaving is due to over-promising and disappointments. Over-promising is a trap!
“
Similar ideas to Compensate For Broken Promises
The long lens
Sometimes your worst fears about another person turn out to be true. She invariably takes credit for your work. When this occurs, begin with this question:
- Regardless of how I feel about what’s happening right now, how can I grow and learn from this experience?
Becoming your own worst critic
Being overly critical of ourselves can increase anxiety about a situation. Mulling over what happened is like self-criticism on repeat.
Tips for silencing your inner critic:
- Stop expecting perfection from yourself. Learn to accept your mistakes, a...
Understand what is holding you back
Take the time to examine why you're avoiding a habit. In most cases, the cause is related to something deeper than laziness or not wanting to do something. Once you understand the true reasons you can find an appropriate remedy.
A reason for not exercising, for example...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates