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How to address unconscious bias
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When you disagree with the feedback from your manager
Here's what NOT to do if you get some feedback from your manager that you disagree with:
- First, don’t completely dismiss or discount the feedback, saying something like, “that’s just wrong” or “absolutely not.”
- Second, don’t become combative, saying something like, “Where did you come up with that?” or “are you kidding me?”
- Third, don’t just give in or give up, saying something like, “fine, whatever, you’re right” or “why should I even bother to make my case?”
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Take your time
If you’re finding yourself experiencing some challenging emotions that feel hard to manage, or if you notice that you’re having a tough time processing and responding, slow the process down.
- One way to do that is by looping—repeating back what you hear the other person say. It also se...
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Commit to a course of action
If, after your conversation, your manager backs down because you helped them see it your way, congratulations. And, in the likely event that this doesn’t happen, make a plan with your manager for you to try the new or different approach—but to check back in soon about how it’s going.
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Apply a "2%true" mindset
Ask yourself this: “If I had to admit that 2% of the feedback were true, what 2% would it be?”. This gives you the opportunity to reflect on the overall feedback, and look for parts of it where maybe (just maybe) you can see yourself in there.
For example, if your boss...
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Ask for specific examples and clarification
If you get nonspecific, not clear feedback like, “you’re not being proactive enough” you’re going to need to dig a bit.
- Make a request such as, “can you share with me a specific example of when you think I could have been more proactive?”
- Or you can even say, “I ...
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Find common ground
As much as you may find little merit in your manager’s feedback, look for any areas of agreement—no matter how small.
For example, if your boss gives you the feedback that you’re not following up with prospects quickly enough, and you think you’re doing it as fast as y...
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