More Customers Are Preferring The Self-service Option
67% of customers prefer self-service over speaking to any company representative!
There a many reasons to this. No one likes to wait in queues physically, on a chat or on the phone. If customers can get resolutions themselves, why not?
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Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
Customer Experience is not a myth. A lot of facts prove its importance is building and growing a profitable and successful company. Here are some stats to help you make better business decisions for 2022!
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