Learn more about entrepreneurship with this collection
How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
More Customers Are Preferring The Self-service Option
67% of customers prefer self-service over speaking to any company representative!
There a many reasons to this. No one likes to wait in queues physically, on a chat or on the phone. If customers can get resolutions themselves, why not?
18
84 reads
MORE IDEAS ON THIS
Customer Experience Influences On-the-spot Buying
49% of buyers have made impulse purchases after receiving a more personalised experience.
Think about upselling! Want to boost your upselling opportunities, deliver more tailored and personalised experiences.
18
97 reads
Customers Will Pay More For A Greater Customer Experience
86% of buyers are willing to pay more for a great customer experience.
The reason is simple - it comes down to how the customer wants to feel using your products & services and engaging with your brand. Brands that don’t treat their customers well will lose their custome...
19
145 reads
Poor Mobile Experience Limits Visits And Recommendations
50% of customers will stop visiting a website if it is not mobile-friendly!
This makes a lot of sense because billions of users are glued to their mobile phones daily. If you want to gain and retain more customers in 2022, deliver better mobile experiences.
19
82 reads
Leading Businesses Continue To Prioritise And Invest In CX
45.9% of businesses identify customer experience as their top priority in the next 5 years.
With 20.5% of businesses focussing on pricing as top priority and 33.6% of businesses focussing on product, it’s clear that Customer Experience is taking more importance. It makes a...
17
86 reads
CURATED FROM
IDEAS CURATED BY
Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
Customer Experience is not a myth. A lot of facts prove its importance is building and growing a profitable and successful company. Here are some stats to help you make better business decisions for 2022!
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Other curated ideas on this topic:
The Inevitable Wait Time
Any customer-service oriented company knows that managing wait times are crucial for their customer satisfaction and bottom-line. Whether on the phone, at the checkout counter, or in a restaurant, long wait times lead to a subpar customer experience and a drop in sales.
Cu...
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