Deal with the No-Nos
The NoNo is someone who is armed with reasons why the current situation is fine, why the problems others see don't exist, and why you need more data before moving into action.
A NoNo is not the same as a sceptic. A sceptic is essential to show out poor ideas but can become a huge supporter if convinced that they are wrong.
Mistakes when dealing with NoNos:
- Don't attempt to co-opt them, as it is impossible to convert a NoNo.
- Don't ignore a NoNo. They may organize and active resistance against your initiative.
How to deal with NoNos:
- Distract them
- Eliminate them
- Call them out on their behaviour.
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John Kotter shows in his book what is missing in nearly all organisations today: a sense or urgency - that attitude that leads people to use opportunities and avoid pitfalls - they purge low-priority activities and move faster and smarter in a rapidly evolving economy.
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