The SAS Rule To Quickly Defuse Conflict
Here's how conflict handling would work using the "SAS" rule:
- Step 1: (S)tep back -- physically. This creates space between you and your colleague and sends the signal that you're not interested in further aggression or tension.
- Step 2: (A)sk for a second to think about the situation logically. With a pause in the communication, ask yourself two critical questions: What is the most important fact on each side of the argument?
- Step 3: (S)hare your realization with the other person calmly. Be sure you acknowledge both sides of the argument and how your emotion was coloring your communication.
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Conflict appears in many forms, but we seldom are prepared to deal with it. Fortunately, this 3-step rule defuses tense situations and facilitates constructive resolution.
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