Use The "S-A-S" Rule to Quickly Defuse Conflict & End Arguments  - Deepstash

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Conflict appears in many forms, but we seldom are prepared to deal with it. Fortunately, this 3-step rule defuses tense situations and facilitates constructive resolution.

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Use The "S-A-S" Rule to Quickly Defuse Conflict & End Arguments 

Use The "S-A-S" Rule to Quickly Defuse Conflict & End Arguments 

inc.com

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The SAS Rule To Quickly Defuse Conflict

Here's how conflict handling would work using the "SAS" rule:

  • Step 1: (S)tep back -- physically. This creates space between you and your colleague and sends the signal that you're not interested in further aggression or tension.
  • Step 2: (A)sk

At this point, you may be able to continue a constructive conversation that reaches a peaceful resolution. If, however, there is still tension, ask to excuse yourself so both of you can calm down and rationally think about both sides of the argument.

Follow up after a few hours (or days, de...

You can prepare an agenda for your follow-up or craft a statement of facts or beliefs that frame your side of the argument. Both of you should do this and share it with the other to review in advance. This avoids possible inflammatory statements at the moment and forces you to think about the oth...

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