It gives us the ability to put ourselves in other people’s shoes so we can see and feel from their perspective: Listening to how you're colleagues explain what they are thinking will give you valuable context. Showing sincere appreciation and celebration of others’ contributions allows you to show that you value them. Self-Awareness , an understanding your own biases and limiting beliefs. Presence . Time is one of our most valuable assets, so be there fully.
When we are in conflict, our view of the other person becomes so narrow that we do not see them as a fleshed-out person. Try to assume that the other person is acting in good faith. That baseline assumption can get you through plenty of instances of misplaced tone and timing.
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Look the other person in the eyes, and be genuinely curious about what they have to say and why they are saying it. Make a point to really want to understand the other person better, and try to see things from their perspective.
Good listening is active, not passive: Maintain eye contact . Do not fidget , shift your body weight often, and never look at your watch! Nod your head to show agreement but do not interrupt to make your point or share your own experiences. Respond by repeating at least one key point the person you are talking with just made in the form of a question.
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