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Failing in communication can have a big impact during a crisis. Sometimes things that are transparent to one party may be interpreted differently by another. Therefore, choosing certain words ...
During a crisis, using the word "talk" to begin a conversation, "Can we talk about how you are?" often gets a negative response. The reason is that we place little value on "talk." Talk is cheap or meaningless. However, substituting the word with "speak", seems to have better results.
"Talk" is loaded with context that makes it fruitless in these scenarios, while the word "speak" is free from those associations.
The principles for a positive and constructive discussion are framing your conversation in positivity.
By framing conversations to focus on the positive, one can move a problem forward.
Is to seek to hold the attention of a conversation on oneself. It occasionally manifests on the average person when we pretend to be listening, but we were really focusing on what we wa...
Is to not judge or analyze what the person is saying at first. Just focusing on listening and trying to understand their perspective.
The act of asking an open-ended question shows that you care. “What does that feel like?” or “What has been on your mind as you’re going through this?” Then, listen non-judgmentally to ...
If someone, for instance, has received a new medical diagnosis, you can say, "It sounds like you're worried about the side effects of the treatment. Is that right?"
You can also express kindness by saying, “You’re in such a tough situation.” A facial expression is also a powerful way to show support.
Not every person feels comforted in the same way. Acknowledge that by asking "How can I support you?"
It expresses a desire to assist without jumping in to problem-solve.