What to avoid

What to avoid
  • Don't start conversations with aggressive or challenging statements.
  • See the difference between arguments that do and don't matter and let the insignificant things go.

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Communication

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Better conversations

They're usually the conversations with minimum friction, repetition and misunderstanding, and maximum alignment between the people that take part in it.

A good communicator

Good communicators:

  • They are very good at listening
  • They see how the other person is reacting and fir their responses accordingly
  • They make space for the other person to make productive contributions.
Dealing with cold callers

If you don’t recognize the number, you can choose not to answer the call.

If you choose to answer, try to be concise, but nice with cold callers. They spend their days dealing with people who don’t want to talk to them.

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If someone, for instance, has received a new medical diagnosis, you can say, "It sounds like you're worried about the side effects of the treatment. Is that right?"

You can also express kindness by saying, “You’re in such a tough situation.” A facial expression is also a powerful way to show support.

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Listen with intent

The best conversationalists aren’t those who always have witty things to say, but those who are genuine listeners. 

Good listeners don’t just listen with their ears, but with their whole body. They lean into the conversation, establish eye contact, and provide their undivided attention to the person they’re speaking with.

Crises Can Confuse Communication

Failing in communication can have a big impact during a crisis. Sometimes things that are transparent to one party may be interpreted differently by another. Therefore, choosing certain words can help us to persuade and win over people we are talking to.

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