Learn more about communication with this collection
How to ask open-ended questions
How to avoid awkward silences
How to show interest in others
Dealing with cold callers
If you don’t recognize the number, you can choose not to answer the call.
If you choose to answer, try to be concise, but nice with cold callers. They spend their days dealing with people who don’t want to talk to them.
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What to avoid
- Don't start conversations with aggressive or challenging statements.
- See the difference between arguments that do and don't matter and let the insignificant things go.
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Better conversations
They're usually the conversations with minimum friction, repetition and misunderstanding, and maximum alignment between the people that take part in it.
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A good communicator
Good communicators:
- They are very good at listening
- They see how the other person is reacting and fir their responses accordingly
- They make space for the other person to make productive contributions.
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Dealing With Contrarians
Some effiecient ways to talk to a contrarian without losing your cool:
- In the moment, tell the person how it makes you feel when they try to override your opinion or feelings on an issue;
- If you’ve already stated how the behavior makes you feel and your contrarian has acknow...
Be Kind to Strangers
Truly genuine people would never make you feel ashamed in public because they clearly have respect for others. They would never treat others poorly, and that speaks volumes about them.
Be warm, kind, and friendly. Call people by their name. If you don’t know their name, ask them. As much as...
Don't Gossip
There is a scientific principle called “Spontaneous Trait Transference” that says that when you speak ill of someone, people associate that same trait with you.
Don’t speak ill of others. If you want to talk about someone, try gushing. Pick someone who you adore, imagine you’r...
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