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Share The Vision With Your Teams
If the vision is not shared, your team may have a different view or interpretation of your customer service goals. Discuss with your teams so that everyone is on the same page and can work towards your established vision and goals too.
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Prioritise Customer Satisfaction
If you’re going to retain any customer you’re going to need to satisfy your customers. Make it priority from the first contact they have with your brand, both online and offline. Track and measure it too, so you can keep your levels within excellence
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Equip Your Teams With Training
A lot of customer service issues are attributed to lack of training. Don’t lose customers or staff due to lack of training. Give your staff the knowledge and skills they need to drive your customer services into profitability. See it as a revenue center more than a cost center.
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Identify Revenue Opportunities From Customer Services
It’s a great goal to keep your customers happy. But there’s more you can get our of customer services - repeat sales and referrals. Build these goals into your plans so you can drive business growth in your customer services.
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Start With A Vision
Without a vision you will end up anywhere. A strong and clear vision must drive your customer services so that it can translate into tangible business goals such as increase in customer acquisition, customer satisfaction and customer retentions
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CURATED FROM
IDEAS CURATED BY
Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
Customer services can be a key driver of your business growth. Here are a few things you can consider to help you grow your customer base in 2022 and beyond!
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Other curated ideas on this topic:
Managing conflict in virtual teams
- Assign tasks that demand interdependence among team members to complete, so that they rely on each other to succeed.
- Set clear goals. Formalizing the team’s vision, roles, norms, work processes, and strategies can help keep a team on track.
- Awarding teamwork
Clarity of Purpose
If you have clarity of purpose, everyone is on the same page when asked, “If we’re wildly successful, how will the world be different?”
Some of the best teams in the business today are those driven by a purpose connected to a vision for a more helpful, innovative, or thriving world. ...
Subcultures have different principles, not different values
Company growth is not just about products and services but also people and teams. That means creating space for subcultures to emerge. For example, your sales team may have a different working style than your product team.
Leaders may view subcultures as a threat,...
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