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How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
Subcultures have different principles, not different values
Company growth is not just about products and services but also people and teams. That means creating space for subcultures to emerge. For example, your sales team may have a different working style than your product team.
Leaders may view subcultures as a threat, but embracing them can help the larger teams thrive because of their differences. For example, one team can have a stronger bias toward urgency that expresses their passion for speed and dedication to the customer.
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67 reads
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Build a culture that's foundational, not aspirational
65% of CEOs agree that culture is vital to their company's performance, yet only 16% are satisfied with its strength. Values are critical to company culture. When the road ahead is uncertain or needs a difficult decision, values will give clarity.
There are tw...
20
123 reads
Reinforce what resonates with cultural values
Promoting individual expression and subcultures doesn't mean free for all. Everyone should still enjoy it in the end. CEOs should encourage projects or ideas that align with company values. A CEO should communicate what works and what doesn't.
When the boundaries for cultur...
18
56 reads
Creating a company culture that grows with you
Culture is a living organism that can be stronger at 1,000 employees than it was at a few, provided it has the right ingredients and foundation.
A good way to create a company culture that stays fresh and relevant through growth is to create the foundation with a shared mi...
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220 reads
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