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Equip Your Teams With Training
A lot of customer service issues are attributed to lack of training. Don’t lose customers or staff due to lack of training. Give your staff the knowledge and skills they need to drive your customer services into profitability. See it as a revenue center more than a cost center.
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Prioritise Customer Satisfaction
If you’re going to retain any customer you’re going to need to satisfy your customers. Make it priority from the first contact they have with your brand, both online and offline. Track and measure it too, so you can keep your levels within excellence
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Share The Vision With Your Teams
If the vision is not shared, your team may have a different view or interpretation of your customer service goals. Discuss with your teams so that everyone is on the same page and can work towards your established vision and goals too.
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Identify Revenue Opportunities From Customer Services
It’s a great goal to keep your customers happy. But there’s more you can get our of customer services - repeat sales and referrals. Build these goals into your plans so you can drive business growth in your customer services.
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Start With A Vision
Without a vision you will end up anywhere. A strong and clear vision must drive your customer services so that it can translate into tangible business goals such as increase in customer acquisition, customer satisfaction and customer retentions
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CURATED FROM
IDEAS CURATED BY
Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
Customer services can be a key driver of your business growth. Here are a few things you can consider to help you grow your customer base in 2022 and beyond!
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Other curated ideas on this topic:
Customers Will Always Share Their Experiences With Others
The natural thing that happens when we experience something is to share it with others. It is exactly the same with customers. Deliver an excellent service to a customer and they would rave about it to others, treat them badly and they won’t hesitate to spread the news.
The questio...
Bad Customer Service = End of Business
Time and time again, we see disappointed customers expressing their thoughts in the public.
I wonder why some businesses don't give a d*mn about their customer needs.
Things can escalate to inappropriate proportions if a problem is not solved immediately.
Dedicated customer ser...
Gaining New Customers
You can achieve more than just making your existing consumers stay longer. A customer service video increases your chances of gaining new customers.
When they have an excellent customer service experience, 38% of consumers want to tell their friends about it. Unsatisf...
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