If you can’t or won’t follow the rule, it is better to say nothing at all—avoiding a false claim is the lesser of two evils. 
You don’t want to be known as a hypocrite and the leader of an organization that is filled with assholes.

Say The Rule, Write It Down, And Act On It

Even if people do other things extraordinary well but persistently demean others, they ought to be treated as incompetent.

Treat Certified Assholes As Incompetent Employees

<ul><li>Being around people who look angry makes you feel angry.</li><li>Don’t join the jerks.</li><li>Seeing coworkers as rivals and enemies is a dangerous game. </li><li>Organizational life is nearly always a blend of cooperation and competition, and organizations that forbid extreme internal competition not only are more civilized but perform better too—despite societal myths to the contrary.</li><li>See yourself as others do.</li><li>Face your past. The best predictor of future behaviour is past behaviour. </li><li>To avoid acting like or becoming a known asshole, know thyself.</li></ul>

Stopping Your Inner Jer

Enforce the rule by linking big policies to small decencies. Having all the right business philosophies and management practices to support the no asshole rule is meaningless unless you treat the person right in front of you, right now, in the right way

The Real World Is Right Now

<ul><li>A few demeaning creeps can overwhelm the warm feelings generated by hoards of civilized people.</li><li>Talking about the rule is nice, but following up on it is what really matters.</li><li>The rule lives—or dies—in the little moments</li><li>Enforcing the no asshole rule isn’t just management’s job.</li><li>Embarrassment and pride are powerful motivators.</li><li>Assholes are us.</li></ul>

The No Asshole Rule: A Way Of Life

Because people follow rules and norms better when there are rare occasional examples of bad behavior, no asshole rules might be most closely followed in organizations that permit one or two token jerks to hang around. 
These “reverse role models” remind everyone else of the wrong behavior.

Adopt the One Asshole Rule

Effective asshole management means focusing on and changing the little things that you and your people do—and big changes will follow. Reflect on what you do, watch how others respond to you and to one another, and work on “tweaking” what happens as you are interacting with the person in front of you right now.

Manage The Moments

<ul>
<li>Change how you see things</li>
<li>Hope for the best; expect the worst</li>
<li>Develop indifference and emotional detachment</li>
<li>Look for small wins</li>
<li>Limit your exposure</li>
<li>Build pockets of safety, support, and sanity</li>
<li>Fight and win the right small battles</li>
</ul>

Tips For Surviving Nasty People and Workplaces

Effective asshole management happens when there is a virtuous, self-reinforcing cycle between the “big” things that organizations do and the little things that happen when people talk to one another and work together.

Link Big Policies to Small Decencies

<ul><li>Make it public by what you say and especially what you do.</li><li>Weave the rule into hiring and firing policies.</li><li>Apply the rule to customers and clients. (69)</li><li>Status and power differences: roots of many evils. When the social distance between higher- and lower-status mammals in a group is reduced and steps are taken to keep the distance smaller, higher-status members are less likely to act like jerks. </li><li>Focus on conversations and interactions: small, seemingly trivial changes in how people think, talk, and act can add up to some mighty big effects in the end.</li><li>Teach people how to fight.</li></ul>

Implementing The No Asshole Rule

<ul><li>You sometimes just can’t contain your contempt toward the losers and jerks at your workplace.</li><li>You find it useful to glare at, insult, and even occasionally holler at some of the idiots at your workplace.</li><li>You take credit for the accomplishments of your team—why not? They would be nowhere without you.</li><li>You enjoy lobbing “innocent” comments into meetings that serve no purpose other than to humiliate or cause discomfort to the person on the receiving end.</li><li>You are quick to point out others’ mistakes.</li><li>You don’t make mistakes. When something goes wrong, you always find some idiot to blame.</li></ul>

Self-Test: How You Treat Other People

Keep your resident jerks out of the hiring process, or if you can’t, involve as many “civilized” people in interviews and decisions to offset this predilection of people to hire “jerks like me.”

Assholes Will Hire Other Assholes

Develop a culture where people know when to argue and when to stop fighting and, instead, gather more evidence, listen to other people, or stop whining and implement a decision (even if they still disagree with it). 
When the time is ripe to battle over ideas, follow Karl Weick’s advice: fight as if you are right; listen as if you are wrong.

Model and Teach Constructive Confrontation

The Trait of Assholeness: The sustained display of hostile verbal and nonverbal behavior, excluding physical contact.
<ul>
<li>Test One: After talking to the alleged asshole, does the “target” feel oppressed, humiliated, de-energized, or belittled by the person? In particular, does the “target” feel worse about him or herself?</li>
<li>Test Two: Does the alleged asshole aim his or her venom at people who are less powerful rather than at those who are more powerful?</li>
</ul>

What Assholes Do and How To Know Who Is One

<ul><li>You feel surrounded by incompetent idiots—and you can’t help letting them know the truth every now and then.</li><li>You were a nice person until you started working with the current bunch of creeps.</li><li>You don’t trust the people around you, and they don’t trust you.</li><li>You see your coworkers as competitors.</li><li>You believe that one of the best ways to “climb the ladder” is to push other people down or out of the way.</li><li>You secretly enjoy watching other people suffer and squirm.</li><li>You are often jealous of your colleagues</li><li>You have a small list of close friends and a long list of enemies.</li></ul>

Your Inner Jerk: Gut Reactions Self-Test

It is naïve to assume that assholes always do more harm than good. So this chapter is devoted to the upside of assholes. Beware, however, that these ideas are volatile and dangerous: they provide the ammunition that deluded and destructive jerks can use to justify, and even glorify, their penchant for demeaning others.<ul><li>Gaining personal power and stature.</li><li>Intimidating and vanquishing rivals.</li><li>Motivating fear-driven performance and perfectionism.</li><li>Bringing unfair, clueless, and lazy people to their senses.</li></ul>

Benefits Of Being An Asshole

Organizations usually wait too long to get rid of certified and incorrigible assholes, and once they do, the reaction is usually, “Why did we wait so long to do that?”

Get Rid of Assholes Fast

<ul><li>You notice that people seem to avoid eye contact when they talk to you—and they often become very nervous.</li><li>You have the feeling that people are always very careful about what they say around you.</li><li>People keep responding to your e-mail with hostile reactions, which often escalate into “flame-wars” with these jerks.</li><li>People seem hesitant to divulge personal information to you.</li><li>People seem to stop having fun when you show up.</li><li>People always seem to react to your arrival by announcing that they have to leave.</li></ul>

The Hidden Jerk: Observing How People React To Us

Beware that given people—even seemingly nice and sensitive people—even a little power can turn them into big jerks.
Accept that your organization does have and should have a pecking order, but do everything you can to downplay and reduce unnecessary status differences among members. The result will be fewer assholes and, according to the best studies, better performance, too.

Power Breeds Nastiness

Every organization needs the no asshole rule because mean-spirited people do massive damage to victims, bystanders who suffer the ripple effects, organizational performance, and themselves.Nasty interactions have a far bigger impact on our moods than positive interactions—five times the punch, so nasty people pack a lot more wallop than their more civilized counterparts.

The Damage Is Mind-Boggling

When we see someone break a known rule—like “don’t litter”—and no one else seems to be breaking it, that single “deviant act” sticks out, which makes the rule more vivid and powerful in our minds. But when we see a person break a rule and everyone else seems to be breaking it, we are even more likely to break the rule, too—because there is evidence that we can get away with it, or even are expected to break the espoused rule. When one or two “bad apples” are kept around—and perhaps rejected, punished, and shunned—everyone else is more conscientious about following the rules.

Following Rules And Policies

<ul>
<li>Personal insults</li>
<li>invading one’s “personal territory”</li>
<li>uninvited physical contact</li>
<li>threats and intimidation, both verbal and nonverbal</li>
<li>“Sarcastic jokes” and “teasing” used as insult delivery systems</li>
<li>withering e-mail flames</li>
<li>status slaps intended to humiliate their victims</li>
<li>public shaming or “status degradation” rituals</li>
<li>rude interruptions</li>
<li>two-faced attacks</li>
<li>dirty looks</li>
<li>treating people as if they are invisible.</li>
</ul>

Common Everyday Actions That Assholes Use

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The definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work. "What an asshole!" How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company. Practical, compassionate, and in places downright funny, this guide offers: Strategies on how to pinpoint and eliminate negative influences for good Illuminating case histories from major organizations A self-diagnostic test and a program to identify and keep your own "inner jerk" from coming out The No Asshole Rule is a New York Times, Wall Street Journal, USA Today and Business Week bestseller.

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The definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work. "What an asshole!" How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company. Practical, compassionate, and in places downright funny, this guide offers: <ul><li>Strategies on how to pinpoint and eliminate negative influences for good </li><li>Illuminating case histories from major organizations </li><li>A self-diagnostic test and a program to identify and keep your own "inner jerk" from coming out </li></ul>The No Asshole Rule is a New York Times, Wall Street Journal, USA Today and Business Week bestseller.

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