Avoided Catastrophes

By framing near misses as important learning opportunities, as well as by fostering psychological safety, business leaders can increase the chances that employees will discuss close calls, potentially helping to avoid costly errors immediately and in the future.

It may be up to managers to communicate a clear and compelling purpose, and to make sure that employees feel like their contributions are valued. When employees feel free to express their ideas and concerns, the whole group benefits, particularly when it comes to close calls.