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The researchers devised a spectrum of hypothetical near misses based on real-life practice. Employees were asked to rank the likelihood that they would report the following near-miss scenarios, which become progressively more threatening to the patient:
By framing near misses as important learning opportunities, as well as by fostering psychological safety, business leaders can increase the chances that employees will discuss close calls, potentially helping to avoid costly errors immediately and in the future.
It may be up to managers to ...
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For too long we have let companies applaud us for being workaholics without considering our mental health and wellness issues. This article shows those in leadership roles, how they can prioritize our psychosocial health just as much as they focus on our physical safety.
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