For example, a cable company that has a monopoly often has the worst customer service and products. There is no competition, therefore no reason to do better. It's not like customers can go anywhere else.

Good times lead to laziness

In hard times, there are higher stresses because there's less business. This forces us to go back to the basics of what it means to run a business. Loyal customers will stick with you. When a customer gets a sense that you would sacrifice your interest to take care of them, they'll give you love and loyalty.

Hard times

Manipulation might benefit you in the short term, but not in the long term. Mechanisms to get someone to buy:<ul><li>Dropping the price</li><li>Have a promotion</li><li>Buy one get one free</li></ul>These methods don't help someone to be loyal. They just add a promise or threat of punishment. Inspiration makes someone feel heard and feel like they matter. Good customer service is if you can show someone you care by trying to solve their problem.

Manipulation vs inspiration

Customer service isn't about the customer always being right, it's about the customer feeling heard. If we truly serve our customers with respect, we'll cultivate loyalty that lasts. + + + Simon is an unshakable optimist. He believes in a bright future and our ability to build it together. Described as “a visionary thinker with a rare intellect,” Simon has devoted his professional life to help advance a vision of the world that does not yet exist; a world in which the vast majority of people wake up every single morning inspired, feel safe wherever they are and end the day fulfilled by the work that they do. Simon is the author of multiple best-selling books including Start With Why, Leaders Eat Last, Together is Better, and The Infinite Game. + + + Website: http://simonsinek.com/ Live Online Classes: http://simonsinek.com/inspireU Podcast: http://apple.co/simonsinek Instagram: https://instagram.com/simonsinek/ Linkedin: https://linkedin.com/in/simonsinek/ Twitter: https://twitter.com/simonsinek Facebook: https://www.facebook.com/simonsinek Simon’s books: The Infinite Game: https://simonsinek.com/product/the-in... Start With Why: https://simonsinek.com/product/start-... Find Your Why: https://simonsinek.com/product/find-your-why/ Leaders Eat Last: https://simonsinek.com/product/leader... Together is Better: https://simonsinek.com/product/togeth... + + + #SimonSinek

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Customer service isn't about the customer always being right, it's about the customer feeling heard. If we truly serve our customers with respect, we'll cultivate loyalty that lasts.

+ + +

Simon is an unshakable optimist. He believes in a bright future and our ability to build it together. 

Described as “a visionary thinker with a rare intellect,” Simon has devoted his professional life to help advance a vision of the world that does not yet exist; a world in which the vast majority of people wake up every single morning inspired, feel safe wherever they are and end the day fulfilled by the work that they do.

Simon is the author of multiple best-selling books including Start With Why, Leaders Eat Last, Together is Better, and The Infinite Game.

+ + +

Website: http://simonsinek.com/
Live Online Classes: http://simonsinek.com/inspireU
Podcast: http://apple.co/simonsinek
Instagram: https://instagram.com/simonsinek/
Linkedin: https://linkedin.com/in/simonsinek/
Twitter: https://twitter.com/simonsinek
Facebook: https://www.facebook.com/simonsinek

Simon’s books:
The Infinite Game: https://simonsinek.com/product/the-in...
Start With Why: https://simonsinek.com/product/start-...
Find Your Why: https://simonsinek.com/product/find-your-why/
Leaders Eat Last: https://simonsinek.com/product/leader...
Together is Better: https://simonsinek.com/product/togeth...

+ + +

#SimonSinek

Simon Sinek is an unshakable optimist. He believes in a bright future and our ability to build it together.

Simon has devoted his life to help advance a vision of the world that does not yet exist; a world in which the vast majority of people wake up every single morning inspired, feel safe wherever they are and return home fulfilled at the end of the day.  Every day is an opportunity to inspire someone. 

Official Simon Sinek brand account.

Learn more at simonsinek.com.