The SERVICE in Customer Service | Simon Sinek - Deepstash

Bite-sized knowledge

to upgrade

your career

Ideas from books, articles & podcasts.

created 3 ideas

The SERVICE in Customer Service | Simon Sinek

The SERVICE in Customer Service | Simon Sinek

Simon Sinek

STASHED IN:

159 reads

Good times lead to laziness

For example, a cable company that has a monopoly often has the worst customer service and products.

There is no competition, therefore no reason to do better. It's not like customers can go anywhere else.

In hard times, there are higher stresses because there's less business. This forces us to go back to the basics of what it means to run a business.

Loyal customers will stick with you. When a customer gets a sense that you would sacrifice your interest to t...

Manipulation might benefit you in the short term, but not in the long term.

Mechanisms to get someone to buy:

  • Dropping the price
  • Have a promotion
  • Buy one get one free

These methods don't help someone to be loyal. They just add a promis...

2 Reactions

Comment

MORE LIKE THIS

created 3 ideas

2

Comment

439 reads

created 6 ideas

Simon Sinek explains that people want to work for a company that understands why they exist and are passionate about it.

17

1

1.1K reads

It's time to

READ

LIKE

A PRO!

Jump-start your

reading habits

, gather your

knowledge

,

remember what you read

and stay ahead of the crowd!

Takes just 5 minutes a day.


TRY THE DEEPSTASH APP

+2M Installs

4.7 App Score