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Manipulation vs inspiration

Manipulation might benefit you in the short term, but not in the long term.

Mechanisms to get someone to buy:

  • Dropping the price
  • Have a promotion
  • Buy one get one free

These methods don't help someone to be loyal. They just add a promise or threat of punishment.

Inspiration makes someone feel heard and feel like they matter. Good customer service is if you can show someone you care by trying to solve their problem.

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Hard times

In hard times, there are higher stresses because there's less business. This forces us to go back to the basics of what it means to run a business.

Loyal customers will stick with you. When a customer gets a sense that you would sacrifice your interest to t...

19

167 reads

Good times lead to laziness

Good times lead to laziness

For example, a cable company that has a monopoly often has the worst customer service and products.

There is no competition, therefore no reason to do better. It's not like customers can go anywhere else.

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Running away from your problems is a race you`ll never win.

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Inspiration vs Principles

Inspiration vs Principles

If you feel lost, or as though you don’t know where you want your life to go next, you don’t need more inspiration. 

You need principles. Without them,  your life is not going to get better just because you envision and then try to create a new one. Those problems are only going to follow y...

Findings about the negativity bias

  • We get upset when someone doesn't fulfill a promise. However, if they do more than promised, we're not grateful enough for it.
  • People learn more and faster from punishment and reward. If you have to pick one, negative feedback stimulates learning faster than positive feedback.

Your Dark Core Score

The more you agree with multiple items on this scale, the higher the likelihood you would score high on the D-factor. If you are strong on just one item, you probably will not score high on the D-factor:

  1. It is hard to get ahead without cutting corners here and there.
  2. ...

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