Manipulation vs inspiration - Deepstash

Manipulation vs inspiration

Manipulation might benefit you in the short term, but not in the long term.

Mechanisms to get someone to buy:

  • Dropping the price
  • Have a promotion
  • Buy one get one free

These methods don't help someone to be loyal. They just add a promise or threat of punishment.

Inspiration makes someone feel heard and feel like they matter. Good customer service is if you can show someone you care by trying to solve their problem.

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Findings about the negativity bias

  • We get upset when someone doesn't fulfill a promise. However, if they do more than promised, we're not grateful enough for it.
  • People learn more and faster from punishment and reward. If you have to pick one, negative feedback stimulates learning faster than positive feedback.

Your Dark Core Score

The more you agree with multiple items on this scale, the higher the likelihood you would score high on the D-factor. If you are strong on just one item, you probably will not score high on the D-factor:

  1. It is hard to get ahead without cutting corners here and there.
  2. ...

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