Manipulation vs inspiration
Manipulation might benefit you in the short term, but not in the long term.
Mechanisms to get someone to buy:
- Dropping the price
- Have a promotion
- Buy one get one free
These methods don't help someone to be loyal. They just add a promise or threat of punishment.
Inspiration makes someone feel heard and feel like they matter. Good customer service is if you can show someone you care by trying to solve their problem.
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