Most of us spend our days jumping between tasks and tools.

In fact, most people average only 3 minutes on any given task before switching to something else (and only 2 minutes on a digital tool before moving on).

Regardless of whether you are right or wrong, your attitude will determine the outcome of any contentious experience. It’s incredibly important to have a peaceful state of mind before entering into a potential conflict situation.

Give everyone in your audience at least 3 seconds of continuous eye contact before moving to the next person. This is usually enough to make people feel included in a conversation.

The '3-second rule' is a great and simple way to engage your audience and convey a sense of ...