This is the essence of intuitive heuristics: when faced with a difficult question, we often answer an easier one instead, usually without noticing the substitution.
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Instead of a standard reaction based on our egoistic state, it is far better to be silent when we hear something we don't like. The best answer to anger is silence.
If one is faced with an emotional, irrational person, one should not engage, stooping to their level, but maintain calm.
The rule of awkward silence: When you are faced with a challenging question, instead of immediately attempting an answer, take your time - about 15 seconds or longer - to think deeply before you share your thoughts.
While it may feel awkward at first, it is an exce...
When you're faced with difficult questions, make sure you buy yourself enough time to determine how you want to respond.
Repeating of rephrasing the question could give you some extra time for thinking about how you want to answer.
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