Conflict capacity

The hybrid workplace requires leaders to have the capacity and competency to manage conflict among remote workers, virtual teammates, vendors, partners, and contractors.

How to calm down and get clear before handling difficult situations.

• Feel the emotion, but don’t act until you have calmed down.
• Instead of sending the email, send a calendar invite for a one-on-one meeting.
• Plan your conversation, and clarify your intended result.
• Clarify the situation by stating what’s happening that should not be happening.
• Initiate a one-on-one private conversation in person or by videoconferencing.