3 ways you can create stability in uncertain situations

Today’s hybrid leader must acquire good writing and speaking skills as well as competency on various platforms.

Quick tips to become a better communicator in a hybrid work environment:

• Text is okay for short updates or requests
• Keep emails simple and short with the action item as the end
• Space and format emails for easy reading
• Difficult conversations require video or in-person meetings
• Phone trumps email for complex issues.

If there’s too much confusion, excessive unresolved conflict, and lack of follow-through, it could be due to ineffective communication.

The hybrid workplace requires leaders to have the capacity and competency to manage conflict among remote workers, virtual teammates, vendors, partners, and contractors.

How to calm down and get clear before handling difficult situations.

• Feel the emotion, but don’t act until you have calmed down.
• Instead of sending the email, send a calendar invite for a one-on-one meeting.
• Plan your conversation, and clarify your intended result.
• Clarify the situation by stating what’s happening that should not be happening.
• Initiate a one-on-one private conversation in person or by videoconferencing.