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A great leader will understand that it’s not enough to build a culture, it needs to be protected and maintained.
A great leader also needs to make difficult decisions and hold everyone, including themselves, accountable.
Among the most effective skills to learn in order to resolve conflict are mastering deep listening, mediation and facilitation.
Giving people the benefit of the doubt and leading with curiosity are also powerful tools.
Being aware of how your behavior affects others is at the heart of emotional intelligence.
This means building self-awareness, self-management, social awareness, and relationship management.
They are not required just for the sales team. You need to be clear about what you want and what you’re willing to let go of to get it.
In order to get into problem-solving mode, you need to understand the true problem at hand, identify challenges in the way, resist simple solutions, identify constraints and pathways to feasibility, and, above all, make sure you’re open to experimentation.
Consider the following principles:
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It gives us the ability to put ourselves in other people’s shoes so we can see and feel from their perspective:
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