• Intention: Know what you want to say and be clear about your objective. 
• Organization: Take the time to organize your thoughts and deliver them in a straightforward way.
• Framing: “I think" and "I feel” are much more effective than starting with “you,” whi...

Among the most effective skills to learn in order to resolve conflict are mastering deep listening, mediation and facilitation. Giving people the benefit of the doubt and leading with curiosity are also powerful tools. 

Most of us have little to no training with expressing negative e...

Long before solutions are offered and significant time is spent, make sure to identify the real problem before jumping into solutions. 

In order to get into problem-solving mode, you need to understand the true problem at hand, identify challenges in the way, resist simple solutions,...

Being cognizant of how your behavior affects others is at the heart of emotional intelligence.

Think about these questions: What types of behaviors drive you crazy? Where does your anxiety show up? What do you do when you don’t feel heard? How do your resentments show up in intera...

• Strategic analysis helps to identify complex problems by providing a top-level view into the interconnected web of what can often seem like isolated issues.
• Analytical thinking enables people to suspend emotional decision making, and instead look logically at evidence-b...

You need to be clear about what you want and what you’re willing to let go of to get it.

 On top of understanding another’s perspective and being resilient, work demands that we find pathways to being effective. This requires negotiation and persuasion.

• Curiosity is a natural part of any creative cycle. It paves the way for “possibility thinking,” rather than business as usual. 
• Instigation is an invitation to challenge quick fixes, lackluster solutions and mediocrity. Start by embracing discomfort and the unknown, all...

Rather than stigmatizing failure, a growth mindset embraces it as a necessary part of progress. 

Proactively finding positive outcomes despite any challenges helps build resilience. 

A great leader recognizes that trust, transparency, inclusivity, and respect are essential pillars upon which a vibrant company culture is built. 

They understand that it’s not enough to build culture, it needs to be protected and maintained. A great leader also needs to make difficu...