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Ten Human Skills for the Future of Work
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Empathy Mindset
- Listening: Ask questions in with the goal to understand.
- Appreciation: Show sincere appreciation and celebration of others’ contributions.
- Self-Awareness: Part of feeling what others feel is also about understanding your own biases and limiting beliefs.
- Judgment: When people seek advice or share a problem, they are not looking for your criticism.
- Presence: Time is one of our most valuable assets, so be there fully.
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Emotional Intelligence
Being aware of how your behavior affects others is at the heart of emotional intelligence.
This means building self-awareness, self-management, social awareness, and relationship management.
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Effective Communication
Consider the following principles:
- Intention: Know what you want to say and be clear about your objective.
- Organization: Take the time to organize your thoughts and deliver them in a straightforward way.
- Framing: “I think, I feel” is much more effective than starting with “you,” which puts people on the defensive.
- Affirmation: Asking if the information makes sense may reveal a potential problem.
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Curiosity + Instigation
- Curiosity is a natural part of any creative cycle. It paves the way for “possibility thinking,” rather than business as usual.
- Instigation is an invitation to challenge quick fixes, lackluster solutions and mediocrity.
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Strategic Analysis and Analytical Thinking
- Strategic analysis helps to identify complex problems by providing a top-level view into the interconnected web of what can often seem like isolated issues.
- Analytical thinking enables people to suspend emotional decision making and instead look logically at evidence-based research and tests.
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Complex Problem Solving
In order to get into problem-solving mode, you need to understand the true problem at hand, identify challenges in the way, resist simple solutions, identify constraints and pathways to feasibility, and, above all, make sure you’re open to experimentation.
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Conflict Resolution
Among the most effective skills to learn in order to resolve conflict are mastering deep listening, mediation and facilitation.
Giving people the benefit of the doubt and leading with curiosity are also powerful tools.
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Negotiation and Persuasion
They are not required just for the sales team. You need to be clear about what you want and what you’re willing to let go of to get it.
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Leadership
A great leader will understand that it’s not enough to build a culture, it needs to be protected and maintained.
A great leader also needs to make difficult decisions and hold everyone, including themselves, accountable.
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SIMILAR ARTICLES & IDEAS:
10
Key Ideas
Making a business thrive
Specific vocational skills are essential - coders should be able to code, salespeople should be able to sell. But, we also need soft skills. By only focusing on the seemingly essential skills...
Ignoring soft skills
Organizations know how to measure vocational skills. They know how to measure typing skills for example. However, they are less able to measure passion or commitment.
Organizations hire and fire based on vocational skill output. But, getting rid of a negative thinker or a bully is much more difficult. An employee that demoralizes an entire team is hampering productivity.
Soft skills
If you've got the vocational skills, you're of little help without the human skills. The soft skills, or rather real skills, can't replace vocational skills, but amplify the things you've already been measuring.
For instance, a team member with all the traditional vocational skills is the baseline. Add to that perceptive, charismatic, driven, focused, goal-setting, inspiring, motivated, deep listener, and you have a team member that will benefit the organization in exponential ways.
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Rigid Thinking
The speed of technological and cultural development is requiring us to embrace types of thinking besides the rational, logical style of analysis that tends to be emphasized in our society.
Elastic Thinking
It is the capacity to be flexible, to embrace ambiguity, contradiction, and unconventional mindsets.
It is the ability to abandon our 'marriage' to our beliefs and assumptions, opening ourselves to new paradigms.
Explore The New
Elastic thinking is the way to cutting edge innovation, future visions, science fiction gems, and other great new ideas.
Our tendency to explore and learn has always created something new in the world.
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Key Ideas
Emotional intelligence
It is the ability to manage our own emotions and react to the emotions of others.
People who exhibit emotional intelligence have the less obvious skills necessary to get ahead in life,...
5 key areas of emotional intelligence
- Self-awareness: it involves knowing your own feelings.
- Self-management: it involves being able to keep your emotions in check when they become disruptive.
- Motivation, for the sake of personal joy, curiosity or the satisfaction of being productive.
- Empathy: the skill and practice of reading the emotions of others and responding appropriately.
- Social skills: this can include finding common ground with others, managing others in a work environment and being persuasive.
Improving self-awareness
- Keep a journal of your emotions. At the end of every day, write down what happened to you, how you felt, and how you dealt with it.
- Ask for input from people who know you well about where your strengths and weaknesses lie, to gauge your perception from another’s point of view.
- Slow down (or meditate). The next time you have an emotional reaction to something, try to pause before you react.