• Listening: Ask questions in with the goal to understand.
• Appreciation: Show sincere appreciation and celebration of others’ contributions.
• Self-Awareness: Part of feeling what others feel is also about understanding your own biases and limiting beliefs.

• Strategic analysis helps to identify complex problems by providing a top-level view into the interconnected web of what can often seem like isolated issues.
• Analytical thinking enables people to suspend emotional decision making and instead look logically at evidence-ba...

Being aware of how your behavior affects others is at the heart of emotional intelligence.

This means building self-awareness, self-management, social awareness, and relationship management.

Among the most effective skills to learn in order to resolve conflict are mastering deep listening, mediation and facilitation. 

Giving people the benefit of the doubt and leading with curiosity are also powerful tools. 

They are not required just for the sales team. You need to be clear about what you want and what you’re willing to let go of to get it.

Consider the following principles:

• Intention: Know what you want to say and be clear about your objective. 
• Organization: Take the time to organize your thoughts and deliver them in a straightforward way.
• Framing: “I think, I feel” is much mo...

• Curiosity is a natural part of any creative cycle. It paves the way for “possibility thinking,” rather than business as usual. 
• Instigation is an invitation to challenge quick fixes, lackluster solutions and mediocrity.